These Terms & Conditions and Refund Policy apply to tickets purchased for Sunday for Sammy events through our website or authorised ticketing platforms, unless alternative event-specific terms are stated at the time of booking.

Ticket Terms & Conditions

Last Updated: November 2026

These Terms & Conditions apply to tickets purchased directly from Sunday for Sammy through its website, online ticketing system, or any authorised sales channel, unless alternative event-specific terms are stated at the time of booking.

1. Ticket Purchases

All tickets are sold subject to availability.

A valid ticket must be presented for admission to an event.

Sunday for Sammy reserves the right to refuse admission where a valid ticket cannot be produced or where attendance would breach event or venue requirements.

2. Event Details

Event information is correct at the time of publication. However, Sunday for Sammy reserves the right to make reasonable changes where necessary, including changes to:

• Event timings
• Venue arrangements
• Programme content
• Performers, speakers or guests
• Seating arrangements

Wherever possible, ticket holders will be informed of significant changes.

3. Admission

Some events may have age restrictions or suitability guidance. Any such requirements will be clearly stated within the event information.

Attendees must comply with any venue regulations and instructions from event staff.

Sunday for Sammy reserves the right to refuse entry or remove any attendee whose behaviour is considered unsafe, abusive, disruptive or likely to impact the enjoyment of others.

4. Accessibility

Sunday for Sammy aims to make events as accessible as possible. Anyone requiring assistance or wishing to discuss accessibility requirements is encouraged to contact us before purchasing tickets.

5. Photography and Filming

Photography, video recording or live streaming may take place at events.

By attending, ticket holders acknowledge that images or recordings in which they appear may be used by Sunday for Sammy for promotional, fundraising, marketing, reporting and archival purposes.

Anyone with concerns should speak to event staff on arrival.

6. Liability

Nothing within these terms excludes liability where it cannot legally be excluded.

Subject to this, Sunday for Sammy shall not be liable for any indirect or consequential loss arising from attendance at an event.

7. Data Protection

Personal information collected during the booking process will be managed in accordance with the Sunday for Sammy Privacy Policy.

Payments are processed securely through trusted third-party payment providers, including Stripe. Sunday for Sammy does not store customers' payment card details.

8. Refunds

Refunds are subject to the Sunday for Sammy Refund Policy.

9. Contact

For ticketing enquiries, please contact:

Email: info@sundayforsammy.org

Refund Policy

Last Updated: November 2026

This Refund Policy applies to tickets purchased for Sunday for Sammy events unless alternative arrangements are clearly stated at the time of booking.

General Policy

Tickets purchased for Sunday for Sammy events are generally non-refundable.

By purchasing a ticket, customers acknowledge and accept this policy.

Event Cancellation

If an event is cancelled and no alternative date is arranged, ticket holders will be entitled to a full refund of the ticket price paid.

Refunds will normally be returned to the original payment method.

Event Postponement

If an event is postponed, tickets will automatically remain valid for the new date.

If a ticket holder is unable to attend the rescheduled event, they may request a refund within 14 days of the new date being announced.

Each request will be considered fairly and in accordance with the circumstances of the event.

Changes to Programme or Line-up

Changes to performers, speakers, programme content, venue layouts or timings do not automatically entitle ticket holders to a refund.

Duplicate Purchases

Where tickets have been accidentally purchased more than once, customers should contact Sunday for Sammy as soon as possible.

Refund requests for duplicate purchases will be considered at the charity's discretion.

Customer Circumstances

Refunds cannot usually be issued where a customer:

• Can no longer attend
• Has made an incorrect booking
• Has changed personal plans
• Has failed to attend the event

How to Request a Refund

Refund requests should be sent to:

Email: info@sundayforsammy.org

Please include:

• Name
• Booking reference
• Event name
• Reason for the request

Processing Refunds

Where a refund is approved, it will be returned via the original payment method used at the time of booking.

Processing times may vary depending on the payment provider and card issuer.